I just don't have internet. I'm using the hubs laptop right now at a location that gives free wifi, but as far as our home, I'm out of luck. Long story short, we came home from KC not this past Monday, but a over a week ago Monday, to discover that while we were gone our modem broke. So we called up our internet company to place an order for a new one, nevermind that we are leaving in just over 2 months and it was going to be 70 bucks to replace, but whatever. We place the order and are told it will be here by Thursday. Thursday comes and goes, Friday the hubs calls around noon. He's first told that they can't find the order, but we had a confirmation number so he gives them that, is transferred and they tell us that it will be there by 7pm via UPS. He asked for a tracking number and was told that they "couldn't give us one". Strange, yes we thought so too. So, knowing they closed up at 6 we called again at 5:30, went through the same issues with finding the order, then again were told that they had until 7. At this point we were pretty sure it wasn't coming so my husband told them flat out that if it didn't get there by 7, we would be calling first thing Tuesday to cancel our service. This didn't seem to bother them. So, as you may have guessed it didn't show up. So hubby called Tuesday to cancel and talked to the customer care people who informed him that the order had never been placed, and it was clear to her (therefore to the others he talked to on friday) that there was no such order in the system. The guy who took the order started it, but it was never finished, so it was just sitting there waiting to be processed. So, we were lied to TWICE. She offered us a free modem, but we still canceled our service due to the lack of service we received. But this leaves us without a phone or internet for another week while we get everything switched over to the "competitor" of our previous provider. Okay, so i guess that wasn't such a short story, but oh well. Never get service through Qwest because they stink!!
Okay, have to run. I baked lots of yummies over the holiday weekend and as soon as I get my connection back i'll post some goodies!
Take care folks!!
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2 comments:
Oh my gosh I would be FURIOUS! I would also probably be going into convulsions on the floor from internet-withdrawal-syndrome. I hope you guys survive the time waiting for the new company to get you reconnected to the web.
What a pain. Good on you guys though for sticking to your guns and going to the competitor.
On the other hand, sometimes being connected is blissful.
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